SUMMER HOLIDAYS
EXTENDED DELIVERY TIMES
For all orders placed from August 8 to 20, shipments will only be made on Fridays August 14 and 21.
Thanks for your understanding.
The Charlet team

Terms and conditions

Applicable on the website www.charlet-bijoux.com on March 16, 2020.

ARTICLE 1 – PREAMBLE AND PURPOSE

The following general conditions aim to define the legal framework that will apply in the relations between:

On the one hand, the seller defined as:

- The CECED company which publishes this site, registered in the Marseille Trade and Companies Register under number B 434 898 904 and whose intra-community VAT number is FR67434898904, SARL with a capital of 100,000 € whose head office is located 17 rue Grignan - 13006 Marseille.

And on the other hand, the customer defined as:

- Any person or company signatory of the general conditions of sale, visiting or making a purchase on the site www.charlet-bijoux.com. Their purpose is to define the reciprocal rights and obligations of the two parties in the different stages of ordering one or more articles.
The customer acknowledges having read these conditions at the time of ordering and expressly declares that they accept them without reservation.
No purchase can be made on the site without having previously accepted these conditions.
The internet user can consult the general conditions of sale at any time by clicking on the "Terms and Conditions" section at the bottom of the screen.

Modifications of the general conditions of sale

The present general conditions can be modified at any time and without notice by the seller, the modifications then being applicable to all subsequent orders.

Partial invalidity.

These conditions express the entire obligations of the parties. If a condition is missing, it would be considered to be governed by the customs in force in the distance selling sector.
If a particular stipulation of these conditions is held to be invalid or declared as such by a decision having the force of res judicata of a competent court (change of legislation, regulations, Justice decision), the other stipulations would retain their full force.

Customer limitation.

The items displayed on the site are only offered for sale to non-commercial individuals.
Any user of the site declares to have the legal capacity allowing him to place an order on the site and allowing him to use a bank card.

ARTICLE 2 – PRODUCTS AND AVAILABILITY

The www.charlet-bijoux.com site offers for sale jewelry and accessories of the Charlet brand.

The products sold are photographed and described as faithfully and as accurately as possible. However, errors or omissions are possible. Likewise, depending on the Internet browser or screen used, the colors of the articles may not correspond to the actual colors.

The products sold are those described and visible on the site. The product offers are valid while stocks last and we reserve the right to modify these offers. Any product sold out will be reported. If a product is unavailable as soon as the order has already been placed and confirmed, an email will inform the customer. All or part of his order will be canceled and it will be refunded within a maximum of 10 working days in the form of a credit on his bank card. Available items ordered at the same time cannot be canceled.

ARTICLE 3 – ORDER(S)

Orders are exclusively received on the Internet after acceptance of the general conditions of sale 
To place an order on the www.charlet-bijoux.com site, you must be registered. During this registration, you will be assigned a username and password. 
Data relating to orders is kept on reliable and durable computer media. They are as proof of the contractual relations between the parties in the same way as any document drawn up, received or kept in writing.
The information displayed by the customer, when entering the information inherent in an order, commits the latter. The seller must not be held responsible for errors made by the customer in the wording of the contact details of the recipient of the order (delivery address, billing address in particular) and for delays in delivery or the impossibility of delivering the products ordered that these errors could cause.

The customer must, in order to buy a product during the first order, open a customer account and fill out an order form for certain mandatory fields so that the selection can be taken into account by the seller. In accordance with the provisions of article L.122 1 of the Consumer Code, the seller will be able to refuse any abnormal order or placed in bad faith. In addition, the seller will be able to refuse any order from a customer with whom there is a dispute over payment of a previous order.

ARTICLE 4 – PRICE

The prices displayed on the site are expressed in euros, all French taxes include (French VAT and other taxes applicable on the day of the order) excluding participation in processing and shipping costs. The delivery costs are indicated before the validation of the order.

The seller reserves the right to modify its prices, but the products will be invoiced on the basis of the prices in force at the time of the registration of orders, subject to availability on this date.
Retention of title clause : the products obtained are the property of the seller until full payment has been received.

ARTICLE 5 – PAYMENT AND SECURITY

On the website www.charlet-bijoux.com, payment for purchases is made when ordering either by credit card or by Paypal.

FOR PAYMENT BY CREDIT CARD / PAYPAL
We charge your credit card when ordering.
Paypal payments are also cashed when ordering.
 
Credit Cards with the acronym "CB" and / or bearing the VISA or EuroCard / MasterCard mark accepted in France are usable. For all purchases made from abroad or from overseas territories, only secure transfers are accepted and not payment by credit card.

In addition, information relating to orders is subject to automated data processing for which the manager is FIA-NET SA. The purpose of this automated data processing is to define a level of analysis of a transaction and to fight against credit card fraud. FIA-NET S.A. and the seller are the recipients of the data related to any order. The non-transmission of data related to an order prevents the completion and analysis of the corresponding transaction. The occurrence of an unpaid account for the fraudulent use of a bank card will result in the recording of contact details in connection with the order associated with this unpaid item in a payment incident file implemented by FIA-NET SA. An irregular declaration or an anomaly may also be subject to specific treatment.

In accordance with the Data Protection Act of January 6, 1978 you have, at any time, a right of access, rectification, and opposition to all of your personal data by writing, by mail and justifying your identity, at FIA-NET - IT and Liberties Service - Treatments n ° 773061 and n ° 1080905 - 39, rue Saint-Lazare, 75009 PARIS ». Thank you for your understanding.

ARTICLE 6 : DELIVERY

Below 1000 euros in value, the customer will receive a Colissimo counter signature. Beyond 1000 euros, the package will be sent as Declared Value.

Delivery is free for a purchase amount greater than 150 euros in METROPOLITAN FRANCE and CORSICA, below this value, the participation in shipping costs is 5 euros.

For delivery in EUROPE, the participation in shipping costs amounts to 10 euros for a simple shipment and 15 euros for a registered shipment, it is offered for a purchase amount greater than 500 euros.

For delivery in EUROPE, the participation in shipping costs amounts to 10 euros for a simple shipment and 15 euros for a registered shipment, it is offered for a purchase amount greater than 500 euros.

In case of return of a product, the second shipment will be charged to the customer.

6.1 HOW ARE THE ITEMS DELIVERED?
The delivery of packages is made by Post in "Colissimo tracking" against signature of the recipient, of any person attached to his service, staying with him or specially mandated. This digital signature and its reproduction demonstrate delivery of the package.

For Colissimo
In the absence of the recipient of the package or of any other person present at the designated address, a notice of delivery and staging of the package is deposited in the recipient's mailbox. This notice indicates the contact details of the Post Office where the recipient can collect the item. Any package thus pending is delivered there to the addressee or his agent, duly authorized for this purpose, upon presentation of an identity document and against signature. The duration of the pending trial of the package is 15 consecutive days from the day after the day on which the notice of trial is filed.

For parcels sent in Declared Valuee
The post office provides delivery within 5 days maximum in France only, for security reasons the package must be picked up at your post office. 

6.2 WHAT ARE THE DELIVERY TIMES? 
If the items are available, they will be delivered to you within seven days maximum in mainland France. In Europe, delivery can take up to fifteen days, and up to a month for the rest of the world.

If the articles are not available, please refer to the deadline indicated by our services.

In accordance with the provisions of article L.121-20-3 of the Consumer Code, delivery of the items ordered will take place no later than 30 days from the day following the order, subject to full payment of the price.

Any delays communicated by the seller are only for information. The seller declines all responsibility in the event of an excessive delivery time due to postal services.

6.3 DELIVERY PROBLEMS
In the event of the buyer finding a break-in or damage to his package, he has three days to notify the seller. We advise you, if the original packaging is damaged, torn or opened at the time of delivery, to check the condition of the items.

It is up to the buyer to ascertain whether his package has been broken into or damaged. We advise you to check the contents of the package in the presence of the carrier, to check the condition of the items. If they have been damaged or stolen, you must refuse the package and note a reservation on the delivery slip (package refused because opened or damaged). The seller cannot be held liable if the buyer has not made a reservation.

To obtain a refund or an exchange of items (within the limits of available stocks), the buyer must inform us of any problem found by sending us a message via the "Contact" section. He must give a detailed account of the problem found (For example: damaged package, already opened, etc.). 

In case of non-delivery of the package by post, the buyer must inform the Charlet site via the "Contact" section. We will then open an inquiry with the departments concerned. You will be sent an email indicating that an investigation is open. Postage's final response times vary from 1 to 3 weeks. If the package is found, it will be sent to the customer according to the usual procedure. If the package is declared lost and there is no more stock available to ensure a second shipment, the order will be refunded as soon as possible.

ARTICLE 7 - SATISFIED OR REFUNDED - RIGHT OF WITHDRAWAL AND RETURN OF ITEMS

The seller intends that those of these customers who are not satisfied with the items ordered can exercise the right of withdrawal provided for in article L.121-1 of the Consumer Code under the best conditions. The customer has a withdrawal period of 14 days from receipt of his package to return one or more items, at his expense and risk, without having to justify the reason. If the deadline expires on a Saturday, Sunday and public holiday, the deadline is extended until midnight on the next working day. Items returned incomplete, damaged, used, soiled or visibly used, cannot be returned. The package will then be returned at the buyer's expense.
The return must be in the original packaging, complete (accessories, instructions ...) and accompanied by a copy of the delivery slip at the following address:

CECED SARL
E-commerce Service 
17 rue Grignan
BP 90205 
13178 Marseille Cedex 20 - FRANCE

Please contact us before any return: contact@charlet-bijoux.com. It will be up to the customer to provide proof of this return, which means that the items must be returned by registered mail, or by any other means giving a certain date, the costs and risks of return remaining payable by the customer.
The refund of items returned at the invoiced price will be made, according to the method of payment of the items, by credit to the customer's bank account corresponding to the bank card used for payment, within thirty days of receipt of the items returned by the seller.

ARTICLE 8 – GUARANTEES

All our products benefit from the legal guarantee of conformity and the legal guarantee of hidden defects. To be able to benefit from the product warranty, it is imperative to keep the purchase invoice for the product. The contractual guarantees do not cover:
- abnormal or improper use of the products. In this respect, we invite you to consult the maintenance advice carefully,
- defaults and their consequences related to use not in accordance with the use for which the product is intended,
- defaults and their consequences linked to any external cause..

ARTICLE 9 – COMPLAINTS - INFORMATION

For any information, complaint or question relating to the conditions of sale on the Internet set up by the seller or to the articles themselves, customers must contact the E-commerce Service by email: contact@charlet-bijoux.com if necessary, recalling their order number..

ARTICLE 10 - PERSONAL DATA

The seller has created an electronic file which lists certain personal data relating to his customers. When ordering via the Internet on the site www.charlet-bijoux.com by any new customer, this database will be enriched with information concerning him, which will subsequently make it possible to better meet his expectations and to facilitate the assistance services provided by the E-commerce service. This database has been declared to the National Commission for Information Technology and Liberties (CNIL). The seller agrees not to disclose the information you provide to third parties. These are confidential. They will only be used by its internal services for the processing of your order and only to strengthen and personalize the communication and product offer reserved for customers. Consequently, in accordance with the data-processing law and freedoms of January 6, 1978, you have a right of access, rectification and opposition to the personal data concerning you. To do this, simply request it online, indicating your name, first name, address and, if possible, your customer reference: by e-mail at contact@charlet-bijoux.com or by filling out our contact form.

ARTICLE 11 – INTELLECTUAL PROPERTY

The Charlet brand, as well as all figurative or non-figurative brands and more generally all other brands, illustrations, images and logotypes appearing on Charlet items, their accessories or their packaging, whether or not they are registered, are and will remain the exclusive property of CECED. All texts, comments, works, illustrations and images reproduced on the site www.charlet-bijoux.com are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code. Any other use constitutes counterfeiting and sanctioned under Intellectual Property without the seller's prior authorization.

ARTICLE 12 - FORCE MAJEURE

The seller's performance of all or part of his obligations will be suspended in the event of a fortuitous event or force majeure which would hinder or delay its execution. Are considered as such, in particular, without this list being exhaustive, war, riots, insurrection, social unrest, strikes of all kinds and problems of supply of the seller. The seller will inform the customer of a similar fortuitous event or force majeure within seven days of its occurrence. In the event that this suspension continues beyond a period of fifteen days, the customer would then have the possibility of terminating the order in progress, and a refund would then be made under the conditions set out in article 7 hereof Terms of Sales.

ARTICLE 13 - APPLICABLE LAW

These general conditions of sale are subject to French law. Any litigation likely to result from the interpretation or the execution of the present general conditions of sale and its continuations will be subjected to the exclusive competence of the French courts, before the court of Marseilles.

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