EXTENDED DELIVERY TIMES
For all orders placed from August 8 to 20, shipments will only be made on Fridays August 14 and 21.
Thanks for your understanding.
The Charlet team
Below 1000 euros in value, the customer will receive a Colissimo counter signature. Above 1000 euros, the package will be sent as Declared Value.
Delivery is free for a purchase amount greater than 150 euros in METROPOLITAN FRANCE and CORSICA, below this value, participation in shipping costs is 5 euros including tax.
For delivery in EUROPE, participation in shipping costs amounts to 10 euros excluding tax for a single shipment and 15 euros excluding tax for a registered shipment, it is offered for a purchase amount greater than 500 euros.
For delivery to the REST OF THE WORLD, the participation in the shipping costs amounts to 25 euros, it is offered for a purchase amount greater than 650 euros. In case of return of a product, the second shipment will is the customer's responsibility.
HOW ARE THE ITEMS DELIVERED?
The delivery of the items is made by the Post office in "Colissimo followed" counter-signature of the recipient, of any person attached to his service, staying with him or specially mandated. This digital signature and its reproduction demonstrate delivery of the package.
In the absence of the recipient of the package or of any other person present at the designated address, a notice of delivery and staging of the package is deposited in the recipient's mailbox. This notice indicates the contact details of the Post Office where the recipient can collect the item. Any package thus pending is delivered to the addressee or his authorized representative, duly authorized for this purpose, upon presentation of an identity document and against signature. The duration of the pending trial of the package is 15 consecutive days from the day after the day on which the notice of trial is filed.
For a package sent in Declared Value the post office provides delivery within 5 days maximum in France only, for security reasons, the package must be picked up at your post office.
WHAT ARE THE DELIVERY TIMES?
If the items are available, they will be delivered to you within seven days maximum in Metropolitan France. In Europe, delivery can take up to fifteen days, and up to a month for the rest of the world.
If the articles are not available, please refer to the deadline indicated by our services.
In accordance with the provisions of article L.121-20-3 of the Consumer Code, delivery of the items ordered will take place no later than 30 days from the day following the order, subject to full payment of the price.
Any delays communicated by the seller are only for information. The seller declines all responsibility in the event of an excessive delivery time due to postal services.
HOW TO RETURN AN ITEM?
The customer has a withdrawal period of 30 days from receipt of his package to return one or more items, at his expense and risk, without having to justify the reason. If the deadline expires on a Saturday, Sunday and public holiday, the deadline is extended until midnight on the next working day.
Items returned incomplete, damaged, used, soiled or visibly used, cannot be returned. The package will then be returned at the buyer's expense.
To register a return, the customer must go to his personal account in the “Order History” section. He must select the product (s) to be returned and click on the "Generate a return" block. He will receive an agreement by email to make the return.
The return must be in the original packaging, complete (accessories, boxes, instructions ...) and accompanied by a copy of the delivery note at the following address:
CECED Service E-commerce
17 rue Grignan
13178 Marseille Cedex 20 - FRANCE
It will be up to the customer to provide proof of this return, which implies that the items must be returned by registered mail, or by any other means giving a certain date, the costs and risks of return remaining payable by the customer.
The refund of items returned at the invoiced price will be made, according to the method of payment of the items, by credit to the customer's bank account corresponding to the bank card used for payment, within thirty days of receipt of the items returned by the seller.