Delivery and returns
|DESTINATION||DELIVERY METHOD||TIME LIMIT||PACKAGE VALUES|
UP TO €2,000
|FRANCE||Click & Collect||24h / 48h||Free||Free|
|Colissimo home against signature||48h / 72h||10€*||10€*|
|CORSE||Colissimo home against signature||72h||10€*||10€*|
|MONACO||Colissimo home against signature||48h / 72h||10€||10€|
|Chronopost Express at home||48h / 72h||37€ Ex-Tax||49€ Ex-Tax|
|Chronopost Express at home||48h / 72h||45€ Ex-Tax||60€ Ex-Tax|
|Chronopost Express at home||48h / 72h||17€ Ex-Tax||29€ Ex-Tax|
|Chronopost Express at home||3 to 4 days||24€ Ex-Tax||36€ Ex-Tax|
|Chronopost Express at home||7 days||29€ Ex-Tax||41€ Ex-Tax|
|FedEx at home||48h / 72h||45€ Ex-Tax||60€ Ex-Tax|
*Free delivery in mainland France and Corsica from 200€ purchase.
DROM-COM ZONE 1:
Guadeloupe, Reunion, Martinique, Saint-Barthélemy, Saint-Martin
DROM-COM ZONE 2:
New Caledonia, Saint-Pierre and Miquelon, Guyana, Mayotte, French Polynesia
INTERNATIONAL ZONE 3:
Germany, Belgium, Netherlands, Luxembourg, Spain, Portugal, Greece, Finland, Austria, Ireland, Italy
INTERNATIONAL ZONE 4:
Sweden, Denmark, Slovenia, Slovakia, Romania, Poland, Lithuania, Latvia, Hungary, Estonia, Croatia, Bulgaria
INTERNATIONAL ZONE 5:
Norway, Andorra, Liechtenstein, Montenegro, Bosnia and Herzegovina, Malta, Cyprus
INTERNATIONAL ZONE 6:
United Kingdom, Switzerland, United States, Mexico, Canada, Thailand, Taiwan, Singapore, Republic of Korea, Philippines, Malaysia, Japan, Indonesia, India, Hong Kong, China, New Zealand
If your country is not among this list, please contact us for a quote: email@example.com or WhatsApp +33 (0) 7 87 28 58 28
However, the delivery time may be extended during busy commercial periods.
WHAT ARE THE DELIVERY TIMES?
If the items are available, they will be delivered to you within seven days maximum in Metropolitan France. In Europe, delivery can take up to fifteen days, and up to a month for the rest of the world.
If the articles are not available, please refer to the deadline indicated by our services.
In accordance with the provisions of article L.121-20-3 of the Consumer Code, delivery of the items ordered will take place no later than 14 days from the day following the order, subject to full payment of the price.
Any delays communicated by the seller are only for information. The seller declines all responsibility in the event of an excessive delivery time due to postal services.
HOW TO RETURN AN ITEM?
The customer has a withdrawal period of 30 days from receipt of his package to return one or more items, at his expense and risk, without having to justify the reason. If the deadline expires on a Saturday, Sunday and public holiday, the deadline is extended until midnight on the next working day.
Items returned incomplete, damaged, used, soiled or visibly used, cannot be returned. The package will then be returned at the buyer's expense.
To register a return, the customer must go to his personal account in the “Order History” section. He must select the product (s) to be returned and click on the "Generate a return" block. He will receive an agreement by email to make the return.
The return must be in the original packaging, complete (accessories, boxes, instructions ...) and accompanied by a copy of the delivery note at the following address:
CECED Service E-commerce
17 rue Grignan
13178 Marseille Cedex 20 - FRANCE
It will be up to the customer to provide proof of this return, which implies that the items must be returned by registered mail, or by any other means giving a certain date, the costs and risks of return remaining payable by the customer. The refund of items returned at the invoiced price will be made, according to the method of payment of the items, by credit to the customer's bank account corresponding to the bank card used for payment, within thirty days of receipt of the items returned by the seller.